Refund Policy

DJADOR Family Store provides return features for eligible orders. When a return is available, customers may be able to begin the process through their order details.

Submitting a return request does not by itself mean that a refund has been completed. Returned merchandise may need to be received and reviewed before the return process is completed.

Return eligibility depends on the product and the current status of the order. The return option is made available only when the order has reached an eligible stage.

Customers should use the return options displayed within their DJADOR order details when available.

For eligible orders, a return request can be started from the applicable order details page.

Customers should review the order and select the available return option. Additional information may be required to help identify and process the return.

You can review available return information through our Returns & Exchanges section.

Returned products should be kept in an appropriate condition while the return is being processed.

Product condition, included accessories, packaging, and other materials associated with an item may be considered when a returned product is reviewed.

Customers should take reasonable care of merchandise they intend to return.

Some products may not be eligible for return because of their type, condition, or other circumstances associated with the product or order.

When a return option is not available through the order details, customers who believe there is a problem with an order should contact Customer Service for assistance.

A return request and a completed return are separate stages of the return process.

Returned merchandise may be reviewed after it is received. The return status may be updated as the request progresses through the applicable stages.

Customers can review available status information through their DJADOR account.

When a return qualifies for a refund, refund processing occurs after the applicable return requirements have been completed.

The timing and method of a refund may depend on the payment services available for the applicable order.

Shipping, delivery, and return-shipping treatment may depend on the circumstances of the order and return.

Customers should review the information provided for their return and contact Customer Service if they need assistance before sending merchandise.

General delivery information is available on our Shipping Information page.

If an order arrives with a damaged item, an incorrect item, or another order-related problem, contact DJADOR Customer Service so the issue can be reviewed.

Providing the relevant order information helps Customer Service identify the purchase and review the available options.

Customers should avoid disposing of an affected item or related materials before receiving applicable return instructions.

Cancellation and return processes are different. Eligible orders may provide a cancellation option before the order progresses beyond an applicable cancellation stage.

If an order can no longer be cancelled, any available return options will depend on the order after it reaches an eligible return stage.

Customers can review available cancellation actions from their order details.

This Refund Policy may be updated as DJADOR Family Store services, return processes, payment capabilities, or business practices change.

When this policy is updated, the revised version will be published on this page and the date shown at the top of the page will be updated.

If you have questions about a return, refund, damaged product, incorrect item, or an existing order, contact DJADOR Customer Service.